Technical Support & Onboarding Specialist — Hybrid

Qargo TMS; London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Flexible hours

Opportunities for growth

Job summary

A cloud-based transport management platform is looking for a Technical Support Officer in London. This role involves providing technical assistance to clients and managing the helpdesk. Ideal candidates will have strong analytical skills, advanced Excel proficiency, and a customer-focused mindset. The position offers a competitive salary, flexible hours, and opportunities for growth within the company.

Qualifications

• Strong analytical and technical aptitude with software systems.
• Customer-focused mindset with clear communication skills.
• Attention to detail and precision in handling administrative tasks.

Responsibilities

• Assist clients with technical support and coordinate with engineering.
• Manage the technical helpdesk for clients across multiple regions.
• Educate clients on new and existing features.

Skills

Strong analytical/technical aptitude

Solid understanding of transportation concepts

Advanced Excel skills

Fluent in English

Customer-focused mindset

Attention to detail

Adaptability and flexibility

Job description

A cloud-based transport management platform is looking for a Technical Support Officer in London. This role involves providing technical assistance to clients and managing the helpdesk. Ideal candidates will have strong analytical skills, advanced Excel proficiency, and a customer-focused mindset. The position offers a competitive salary, flexible hours, and opportunities for growth within the company.