Customer Support Officer (UK)

Qargo TMS; London; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Flexible working hours

Green office in London

Job summary

A tech scale-up based in London is seeking a Customer Support Officer to enhance client experiences and support system usage. The role involves providing excellent customer service, conducting training, and assisting with administrative tasks. Ideal candidates are customer-oriented, tech-savvy, and thrive in a dynamic environment. This position offers competitive salary, flexible hours, and opportunities for professional growth.

Qualifications

• Previous experience in a customer service or related role is required.
• Experience within transport/logistics is a huge plus.
• Strong organizational skills to prioritize tasks effectively.
• Flexibility to thrive in a fast-paced startup environment.

Responsibilities

• Provide top-notch support to clients via the system portal chat.
• Communicate and explain new product features through the portal.
• Give remote training sessions to customers.

Skills

Customer service experience

Communication skills

Organizational skills

Tech-savvy

Job description

Overview

Qargo TMS is hiring a Customer Support Officer (UK). Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.

Responsibilities

• Gain crucial insight into the working of our system and become a true product expert.
• Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.
• Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
• Communicate and explain new product features through the portal.
• Help to write clear tools for our clients, such as user manuals, demos, tutorials and FAQs.
• Give remote training sessions to customers.
• Provide administrative support to the Customer Onboarding Managers by transferring and importing client data (customer base, rate cards, fleet information, etc.).

Qualifications

• You’re customer oriented with previous experience in a customer service or related role.
• Experience within transport/logistics is a huge plus.
• Your communication skills are on point.
• You have strong organizational skills and can prioritize and juggle different tasks.
• You like to continuously learn and develop your skills and pick things up quickly.
• You’re flexible and thrive in a fast-paced startup environment.
• Since we’re a software company, it’s a big plus if you’re tech savvy.

Benefits

• A competitive salary package, including all the necessary extra benefits.
• Great growth opportunities within a strongly growing company.
• A flexible work environment (flexible working hours, possibility to work from home).
• A green office in Holborn, next to Covent Garden in London.
• A great company culture!

Additional information

• Seniority level: Not Applicable
• Employment type: Other
• Job function: Information Technology
• Industries: Software Development