Remote-First Customer Experience Specialist

Techoists; Greater London; Remote; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch always

Top gear setup

Monthly team fun

Job summary

A customer-focused tech company in the UK is looking for a Customer Experience Specialist to provide exceptional support and turn issues into opportunities. You will work closely with teams to enhance the customer journey, requiring 2+ years of experience in customer support. The company offers above-market pay, flexible time off, and a supportive remote-first environment, making it an ideal place for someone passionate about user happiness and retention.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Strong written and verbal communication skills.
• Empathetic mindset and problem-solving instincts.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide responsive support via chat, email, and social platforms.
• Simplify complex issues into clear answers.
• Collaborate with product, design, and support teams.
• Collect feedback to improve products and features.
• Monitor support trends and optimize workflows.

Skills

Customer support experience

Excellent communication skills

Problem-solving abilities

Familiarity with modern tools

Tools

Intercom

Notion

Slack

Job description

A customer-focused tech company in the UK is looking for a Customer Experience Specialist to provide exceptional support and turn issues into opportunities. You will work closely with teams to enhance the customer journey, requiring 2+ years of experience in customer support. The company offers above-market pay, flexible time off, and a supportive remote-first environment, making it an ideal place for someone passionate about user happiness and retention.