Remote CX Tech Support Pro – Elevate Customer Experience

CyberSmart; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

25 days of annual leave

Annual learning and development grant (£2,500)

Access to mental health support network

Job summary

A tech company in London is seeking a Customer Experience Agent to provide exceptional technical support and customer advocacy. The ideal candidate will possess strong technical skills and a customer-first mindset, ensuring every interaction builds trust and loyalty. Key responsibilities include guiding users through technical issues and collaborating with various teams for seamless customer experiences.

Qualifications

• 1-2 years of experience in a technical support or service desk environment.
• Strong understanding of Windows, Mac, and mobile operating systems.
• Experience managing live chat, phone, and video support.

Responsibilities

• Provide technical support across chat, email, phone, and video.
• Guide users through technical issues and certification processes.
• Write and maintain clear, user-friendly help guides.

Skills

Technical Support Experience

Empathy and Emotional Intelligence

Outstanding Communication Skills

Customer-First Mindset

Tools

CRM software (e.g., Zendesk, Salesforce)

Virtual machines knowledge

Job description

A tech company in London is seeking a Customer Experience Agent to provide exceptional technical support and customer advocacy. The ideal candidate will possess strong technical skills and a customer-first mindset, ensuring every interaction builds trust and loyalty. Key responsibilities include guiding users through technical issues and collaborating with various teams for seamless customer experiences.