Remote Customer Support Specialist - Multichannel Champion

CareerHelix; Lincoln; Remote; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Comprehensive training program

Career advancement opportunities

Flexible scheduling options

PTO and employee discounts

Supportive team environment

Regular feedback and coaching

Job summary

CareerHelix is seeking a Remote Customer Service Representative to deliver timely, professional support across multi-channel communications. You will respond to inquiries by phone, email, and chat, provide accurate product information, troubleshoot issues, process orders, returns, and exchanges with empathy while maintaining CRM records.

Ideal candidates have excellent English, prior customer service experience, strong listening skills, and the ability to stay calm under pressure.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels
• Providing accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, escalate complex issues, and follow up to resolution.
• Identify opportunities to enhance customer satisfaction and educate customers on product features.

Skills

English proficiency

Customer service exp

Multilingual

Calm under pressure

Tech literacy

Job description

CareerHelix is seeking a Remote Customer Service Representative to deliver timely, professional support across multi-channel communications. You will respond to inquiries by phone, email, and chat, provide accurate product information, troubleshoot issues, process orders, returns, and exchanges with empathy while maintaining CRM records.

Ideal candidates have excellent English, prior customer service experience, strong listening skills, and the ability to stay calm under pressure.