Junior Customer Service Representative

CareerHelix; Lincoln; Remote; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Comprehensive training program

Career advancement opportunities

Flexible scheduling options

PTO and employee discounts

Supportive team environment

Regular feedback and coaching

Job summary

CareerHelix is seeking a Remote Customer Service Representative to deliver timely, professional support across multi-channel communications. You will respond to inquiries by phone, email, and chat, provide accurate product information, troubleshoot issues, process orders, returns, and exchanges with empathy while maintaining CRM records.

Ideal candidates have excellent English, prior customer service experience, strong listening skills, and the ability to stay calm under pressure.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels
• Providing accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, escalate complex issues, and follow up to resolution.
• Identify opportunities to enhance customer satisfaction and educate customers on product features.

Skills

English proficiency

Customer service exp

Multilingual

Calm under pressure

Tech literacy

Job description

Our organization is committed to delivering exceptional customer experiences and building lasting relationships with customers around the world. As a Remote Customer Service Representative, you will play a key role in ensuring customer satisfaction by providing timely, professional, and effective support across various communication channels.

Our company is built on the values of integrity, service excellence, and a genuine commitment to helping others. In this role, you will contribute to maintaining high standards of customer care, resolving inquiries with accuracy and empathy, and helping strengthen our reputation for outstanding service. Join us as we continue to create positive customer experiences that drive trust, loyalty, and long-term success.

Job Responsibilities:

• Respond to customer inquiries via phone, email, and chat channels
• Providing accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, escalated complex issues to appropriate departments, follow up on open cases to ensureresolution.
• Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
• Handle complaints with empathy and professionalism
• Meet quality and productivity standards
• Participate in ongoing training and coaching sessions
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies
• Contribute feedback for service improvements, and represent the company brand positively in all interactions.Your communication skills and customer-centric approach will directly impact customer loyalty and business success.

Required Qualifications:

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred
• Strong active listening and empathy skills
• Ability to remain calm under pressure.
• Technical aptitude for learning software systems
• Typing proficiency for efficient documentation.
• Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
• Adaptability to policy changes, and commitment to quality service delivery.
• Multilingual abilities are highly valued for our international customer base.

Benefits Package:

• Competitive hourly wage or salary.
• Performance incentives and bonuses.
• Comprehensive training program.
• Career advancement opportunities.
• Flexible scheduling options.
• Paid time off and employee discounts.
• Supportive team environment.
• Regular feedback and coaching, and recognition programs.

We invest in our employees' success and wellbeing.

Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.