Customer Experience Specialist

Confidential; Sandwell; On-site; GBP 18,000 - 23,000; Full time

Job summary

Confidential is seeking a customer service representative to join their team in a fast-paced environment. You will respond to inquiries, resolve issues, and guide customers through product information and order changes.

The role requires strong communication, problem-solving, and computer skills, with experience using CRM software and Microsoft Office a plus. Evening and weekend availability may be required based on business needs.

Qualifications

• Previous experience in a customer service role is preferred but not required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Positive attitude and a commitment to providing exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
• Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests.
• Accurately enter customer information and update records in the company database.
• Collaborate with other team members to ensure customer satisfaction and achieve department goals.
• Maintain a thorough understanding of company products, services, and policies to effectively assist customers.
• Follow established procedures for handling customer complaints and escalating issues when necessary.
• Provide product recommendations and assist with order placement or modifications.
• Process returns, exchanges, and refunds according to company policies.

Skills

Customer service

Communication

Problem solving

CRM software

Microsoft Office

Multitasking

Flexibility

Tools

CRM software

Microsoft Office

Job description

Confidential is seeking a customer service representative to join their team in a fast-paced environment. You will respond to inquiries, resolve issues, and guide customers through product information and order changes.

The role requires strong communication, problem-solving, and computer skills, with experience using CRM software and Microsoft Office a plus. Evening and weekend availability may be required based on business needs.