Remote Customer Experience Specialist - Real-Time Support

Clipboard; Greater London; On-site; GBP 17,942 - 29,904; Full time

Job summary

Clipboard is seeking Customer Experience Specialists to join their remote team, supporting over 60,000 professionals. The role demands empathetic, fast-paced customer support across chat, voice, and email, along with problem-solving abilities.

Ideal candidates should possess fluent English communication skills and thrive in high-ownership environments. Shifts are scheduled 5 days a week, with availability required on Saturdays and Sundays. The compensation range for this role is between $24K - $40K.

Qualifications

• Ability to communicate clearly and empathetically in English.
• Experience working in fast-paced environments.
• Strong team collaboration skills.

Responsibilities

• Provide support across chat, voice, and email.
• Resolve shift, payment, and onboarding issues.
• Investigate cases using tools like Zendesk and Salesforce.

Skills

Fluent, professional-level English communication skills

Strong customer service instincts

Proactive problem-solving

Attention to detail

Job description

Clipboard is seeking Customer Experience Specialists to join their remote team, supporting over 60,000 professionals. The role demands empathetic, fast-paced customer support across chat, voice, and email, along with problem-solving abilities.

Ideal candidates should possess fluent English communication skills and thrive in high-ownership environments. Shifts are scheduled 5 days a week, with availability required on Saturdays and Sundays. The compensation range for this role is between $24K - $40K.