Remote Customer Support Agent - Empathy & Care Coordination

Imrandd Ltd; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Discount Vouchers

Life Assurance

Wellbeing portal & EAP

Birthday day off

Remote-first

Job summary

Clinical Partners in the United Kingdom is seeking a Customer Support Agent to join our remote-friendly Hub team. You will be the first point of contact for patients, carers and professionals, delivering empathetic assistance via phone, email and live chat.

You will handle enquiries, book appointments, maintain records (Salesforce) and escalate safeguarding or service issues as needed. The role requires at least 3 years of customer-facing experience, a calm, resilient approach, and a commitment

Qualifications

• Minimum 3 years' customer-facing or support experience, preferably in remote KPI-driven environments.
• Ability to stay composed and compassionate under pressure.
• Strong written and verbal communication skills.
• Experience with databases and handling confidential information responsibly.
• Personal accountability and commitment to quality.

Responsibilities

• Provide frontline support via telephone, email and live chat.
• Book appointments and coordinate care per clinical requirements.
• Maintain accurate records in Salesforce and other systems.
• Escalate safeguarding concerns or service disruptions as needed.
• Collaborate with team to ensure service continuity.
• Deliver clear, friendly, and efficient information to patients and carers.

Skills

Customer-facing experience

Empathy under pressure

Communication skills

Data handling / confidential

CRM / databases

Tools

Salesforce

Job description

Clinical Partners in the United Kingdom is seeking a Customer Support Agent to join our remote-friendly Hub team. You will be the first point of contact for patients, carers and professionals, delivering empathetic assistance via phone, email and live chat.

You will handle enquiries, book appointments, maintain records (Salesforce) and escalate safeguarding or service issues as needed. The role requires at least 3 years of customer-facing experience, a calm, resilient approach, and a commitment