Customer Experience Advocate

CareerHelix; West Midlands; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career development

Collaborative work environment

Comprehensive training and ongoing支持

Employee recognition

Job summary

CareerHelix in the United Kingdom is seeking a Customer Service Representative to deliver exceptional support across channels, addressing inquiries, resolving issues, and guiding customers through products and services.

This role emphasizes strong communication, empathy, and attention to detail, with opportunities for development in a collaborative, customer-centric team.

You will handle inquiries, document interactions, and work with internal teams to ensure consistent, high-quality service.

Qualifications

• Strong communication skills both verbally and in writing.
• Ability to handle multiple requests with accuracy and efficiency.
• Professional, customer-focused and team-oriented attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a professional and timely manner.
• Resolve customer concerns and service-related issues with effective solutions.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests, account updates, orders, returns, and other service transactions.
• Maintain accurate records of customer interactions and resolutions within systems.
• Collaborate with internal departments to escalate and resolve complex issues.
• Follow up with customers to ensure satisfaction and maintain relationships.
• Meet established customer service standards and quality expectations.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Conflict resolution

Customer focus

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Office

Job description

CareerHelix in the United Kingdom is seeking a Customer Service Representative to deliver exceptional support across channels, addressing inquiries, resolving issues, and guiding customers through products and services.

This role emphasizes strong communication, empathy, and attention to detail, with opportunities for development in a collaborative, customer-centric team.

You will handle inquiries, document interactions, and work with internal teams to ensure consistent, high-quality service.