Global Customer Experience Specialist — Proactive Support

Apply; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Apply seeks a passionate CX Specialist in Milton Keynes to provide high-quality customer support across various channels. You will handle inquiries from diverse users, demonstrating empathy and commitment to customer satisfaction.

The role requires flexibility with working schedules, including evenings. Ideal candidates will have prior service experience, problem-solving abilities, and excellent communication skills. Join a collaborative team dedicated to enhancing customer experiences with Xero.

Qualifications

• Prior experience in a service environment meeting service levels and quality targets.
• Proven problem-solving and resolution skills.
• Clear and concise communication, both written and verbal.

Responsibilities

• Provide timely, high-quality support and guidance to customers.
• Manage customer inquiries through to resolution.
• Record case details accurately in the case management system.

Skills

Customer service experience

Problem-solving skills

Clear communication

Initiative and adaptability

Team player

Tools

Salesforce

Job description

Apply seeks a passionate CX Specialist in Milton Keynes to provide high-quality customer support across various channels. You will handle inquiries from diverse users, demonstrating empathy and commitment to customer satisfaction.

The role requires flexibility with working schedules, including evenings. Ideal candidates will have prior service experience, problem-solving abilities, and excellent communication skills. Join a collaborative team dedicated to enhancing customer experiences with Xero.