Remote Customer Experience Specialist — Impact & Retention

Divongroup; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Divongroup is seeking a Customer Experience Specialist who is passionate about helping people and solving problems. You will be the first line of contact for users, turning issues into opportunities.

The role involves providing support via chat, email, and social platforms while ensuring a positive customer journey. Ideal candidates have 2+ years of experience in customer support, excellent communication skills, and a calm, empathetic mindset. Enjoy perks like above-market pay, flexible time off, and monthly team fun.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent communication skills, both written and verbal.
• Calm, empathetic mindset with strong problem-solving instincts.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work with product, design, and support teams to improve the customer journey.
• Collect feedback to help shape product improvements.

Skills

Customer support experience

Communication skills

Problem-solving

Familiarity with tools like Intercom, Notion, Slack

Job description

Divongroup is seeking a Customer Experience Specialist who is passionate about helping people and solving problems. You will be the first line of contact for users, turning issues into opportunities.

The role involves providing support via chat, email, and social platforms while ensuring a positive customer journey. Ideal candidates have 2+ years of experience in customer support, excellent communication skills, and a calm, empathetic mindset. Enjoy perks like above-market pay, flexible time off, and monthly team fun.