Remote Customer Support & Growth Specialist

Logistics UK; Royal Tunbridge Wells; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000 per year

25 days annual leave

Christmas Working Arrangement

Health Cash Plan

Private Medical Insurance

Employee Assistance Programme

Mental Health First Aiders

Enhanced Family Leave

Flexible working

Remote working arrangements

Volunteer days

Learning & development

Pension schemes

Award scheme

Life Assurance

Job summary

Logistics UK in Tunbridge Wells is hiring a Customer Support Executive to join our friendly team. You will be the first point of contact for members and customers, handling enquiries by phone and email and delivering professional, helpful support across our range of services.

Working Monday to Friday in our Tunbridge Wells office, you will support membership renewals, identify sales opportunities, maintain accurate records in the CRM, and help grow customer relationships.

Qualifications

• A customer-focused approach and passion for helping people.
• Excellent communication and telephone skills.
• Strong computer literacy and good numerical ability.

Responsibilities

• Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
• Providing support to members and customers.
• Following up on enquiries to identify needs and opportunities.
• Assisting with membership and contract renewals, plus promoting products and services.
• Identifying upsell/cross-sell opportunities across the portfolio.
• Managing event bookings and administration.
• Handling training course bookings and related admin.
• Supporting the Finance Team with invoice queries and overdue payments.
• Maintaining accurate customer records in the CRM.
• Meeting service levels and supporting colleagues across the business.

Skills

Customer focus

Communication skills

CRM software

MS Office

Organisational skills

Proactive attitude

Team player

Tools

CRM software

MS Office

Job description

Logistics UK in Tunbridge Wells is hiring a Customer Support Executive to join our friendly team. You will be the first point of contact for members and customers, handling enquiries by phone and email and delivering professional, helpful support across our range of services.

Working Monday to Friday in our Tunbridge Wells office, you will support membership renewals, identify sales opportunities, maintain accurate records in the CRM, and help grow customer relationships.