Remote Sales Executive - Logistics & Customer Growth

Logistics UK; Royal Tunbridge Wells; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000

25 days annual leave

Health Cash Plan

Private Medical Insurance (managers)

Employee Assistance Programme

Mental Health First Aiders

Enhanced Family Leave

Flexible/remote working

Two volunteering days

Learning & development

Pension schemes

Life Assurance

Job summary

Logistics UK is seeking a Shop Sales Executive to act as a key contact for prospective and existing customers, guiding them on Logistics UK products and services. You will work with website, marketing and buying teams to promote offerings, maximise engagement and sales opportunities.

The role involves stock monitoring, identifying sales trends and providing product insights to shape future offerings, ensuring customers access relevant solutions. Flexible remote working arrangements are offered.

Qualifications

• Customer-focused approach to support and sales.
• Strong communication and telephone skills.
• Good computer literacy and numerical ability.
• Proactive, positive attitude with initiative.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Team-focused mindset and willingness to support colleagues.

Responsibilities

• Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
• Provide accurate administrative support for orders and returns.
• Collaborate with Fulfilment Partners to ensure order accuracy and a great customer experience.
• Support stakeholders to drive sales and protect profit.
• Assist non-account managed members and customers.
• Follow up on web/general enquiries to identify needs and opportunities.
• Identify opportunities to upsell and cross-sell across the product portfolio.
• Support Finance with invoice queries and overdue payments.
• Maintain accurate customer records in the CRM.
• Meet service levels and support colleagues across the business.

Skills

Customer-focused

Excellent communication

Computer literacy

Numerical ability

Proactive attitude

Organisational skills

Team player

Job description

Logistics UK is seeking a Shop Sales Executive to act as a key contact for prospective and existing customers, guiding them on Logistics UK products and services. You will work with website, marketing and buying teams to promote offerings, maximise engagement and sales opportunities.

The role involves stock monitoring, identifying sales trends and providing product insights to shape future offerings, ensuring customers access relevant solutions. Flexible remote working arrangements are offered.