Customer Support Executive

Logistics UK

Royal Tunbridge Wells

On-site

GBP 23,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Salary £25,000 per year

25 days annual leave

Christmas Working Arrangement

Health Cash Plan

Private Medical Insurance

Employee Assistance Programme

Mental Health First Aiders

Enhanced Family Leave

Flexible working

Remote working arrangements

Volunteer days

Learning & development

Pension schemes

Award scheme

Life Assurance

Job summary

Logistics UK in Tunbridge Wells is hiring a Customer Support Executive to join our friendly team. You will be the first point of contact for members and customers, handling enquiries by phone and email and delivering professional, helpful support across our range of services.

Working Monday to Friday in our Tunbridge Wells office, you will support membership renewals, identify sales opportunities, maintain accurate records in the CRM, and help grow customer relationships.

Qualifications

A customer-focused approach and passion for helping people.
Excellent communication and telephone skills.
Strong computer literacy and good numerical ability.

Responsibilities

Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
Providing support to members and customers.
Following up on enquiries to identify needs and opportunities.
Assisting with membership and contract renewals, plus promoting products and services.
Identifying upsell/cross-sell opportunities across the portfolio.
Managing event bookings and administration.
Handling training course bookings and related admin.
Supporting the Finance Team with invoice queries and overdue payments.
Maintaining accurate customer records in the CRM.
Meeting service levels and supporting colleagues across the business.

Skills

Customer focus

Communication skills

CRM software

MS Office

Organisational skills

Proactive attitude

Team player

Tools

CRM software

MS Office

Job description

We are looking for a Customer Support Executive to join our friendly and supportive team in Tunbridge Wells. This is a fantastic opportunity for a customer-focused individual who enjoys helping customers, identifying sales opportunities and providing excellent support across a range of products and services.

As a Customer Support Executive, you will be the first point of contact for many of our customers, members and colleagues, handling enquiries by phone and email and ensuring every interaction is professional, helpful and efficient.

You will play a key role in supporting our members, managing customer enquiries, promoting our services, and helping to identify opportunities to grow and develop customer relationships. Working closely with teams across the business, you'll ensure customers receive an exceptional experience from start to finish.

Why Join Logistics UK?

This is an excellent opportunity to join a successful organisation where you will play an important role in supporting customers and contributing to the growth of the business. You will be part of a collaborative team environment, working from our Tunbridge Wells office Monday to Friday, with opportunities to develop your skills and build a rewarding career.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
Providing support to our non-account managed members and customers.
Following up on web and general enquiries to identify customer needs and opportunities.
Supporting membership and contract renewals, as well as promoting relevant products and services.
Identifying opportunities to upsell and cross-sell across our product portfolio.
Assisting with event bookings and administration.
Managing training course bookings and associated administration.
Supporting the Finance Team with invoice queries and overdue payment processes.
Maintaining accurate customer records and communications within the CRM system.
Meeting service level agreements and supporting colleagues across the wider business.
Upholding our core values of Excellence, Dynamism, Togetherness and Reputation.

A customer-focused approach and a passion for helping people.
Excellent communication and telephone skills.
Strong computer literacy and good numerical ability.
A proactive and positive attitude with the ability to use your initiative.
Excellent organisational skills and attention to detail.
The ability to prioritise workload and meet deadlines in a busy environment.
A team-focused mindset and a willingness to support colleagues when needed.

We value our employees and offer a wide range of benefits recognising that no two employees are the same - everyone has different preferences and needs that change over time.