Member Relations & Growth Specialist

Great Jobs UK; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days holiday

Company pension

Training & personal development plan

Team socials

Free drinks and snacks

Job summary

Great Jobs UK is seeking a Customer Relations Executive to join our Weston-super-Mare head office in a full-time, office-based role. You will contact members to identify opportunities, provide service information, and highlight added benefits, while growing the customer base.

You will receive thorough training and work with a friendly, supportive team to hit targets in a busy office environment. Prior telesales or customer service experience is desirable.

Qualifications

• Experience in telesales, telemarketing or customer service.
• Excellent verbal and written communication.
• Confident, friendly and professional telephone manner.
• Strong IT skills and MS Office knowledge.
• Organised with good prioritisation skills.
• Interest or experience in the food & drink hospitality sector.

Responsibilities

• Make outbound contact via phone and email to our member base.
• Provide information about services and suppliers and respond to questions.
• Grow existing customer base by introducing new categories and suppliers.
• Ask questions to understand customer requirements.
• Manage call lists and schedule phone and email follow-ups.
• Update customer information in our CRM system (training provided).
• Resolve customer and supplier queries.

Skills

Telephone manners

Communication

Teamwork

IT skills

Organisation

Telesales/Customer service

Hospitality industry knowledge

Tools

MS Office

Job description

Great Jobs UK is seeking a Customer Relations Executive to join our Weston-super-Mare head office in a full-time, office-based role. You will contact members to identify opportunities, provide service information, and highlight added benefits, while growing the customer base.

You will receive thorough training and work with a friendly, supportive team to hit targets in a busy office environment. Prior telesales or customer service experience is desirable.