Customer Support & Growth Specialist (Hybrid)

Logistics UK; Tunbridge Wells; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Health Cash Plan

Private Medical Insurance (managers)

Employee Assistance Programme

Flexible working arrangements

Remote working arrangements

Pension schemes

Life Assurance

Learning & development opportunities

Job summary

Logistics UK is looking for a Customer Support Executive to join our friendly team in Tunbridge Wells. You will be the first point of contact for customers and members, handling enquiries by phone and email and ensuring interactions are professional and efficient.

You will support our members, manage enquiries, promote services, and help identify opportunities to grow customer relationships. You will collaborate with teams across the business to deliver an exceptional end-to-end experience.

Qualifications

• Customer-focused approach and a passion for helping people.
• Excellent communication and telephone skills.
• Strong computer literacy and good numerical ability.
• Proactive, positive attitude with initiative.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Team-focused mindset and willingness to support colleagues when needed.

Responsibilities

• Manage inbound customer enquiries via phone and email from members and customers.
• Provide support across our products and services and identify upsell opportunities.
• Follow up on web and general enquiries to identify customer needs.
• Support membership and contract renewals and promote relevant offerings.
• Maintain accurate customer records in the CRM system and ensure SLA adherence.
• Coordinate event bookings and training course administration as required.

Skills

Customer focus

Communication

Initiative

Time management

Team player

Organisation

CRM awareness

Tools

CRM

Job description

Logistics UK is looking for a Customer Support Executive to join our friendly team in Tunbridge Wells. You will be the first point of contact for customers and members, handling enquiries by phone and email and ensuring interactions are professional and efficient.

You will support our members, manage enquiries, promote services, and help identify opportunities to grow customer relationships. You will collaborate with teams across the business to deliver an exceptional end-to-end experience.