Remote Customer Support Advisor – Service Excellence

PLC D&G Group Limited; Bedworth; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Remote working

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Job summary

Domestic and General is seeking a Customer Support Advisor for a remote, home-based role. You will handle inbound calls, resolve customer concerns, and provide guidance to ensure fair outcomes in a fast-paced environment.

The role offers a base salary of £25,506 with average annual earnings of £2,400, totaling around £27,906 per year. Shifts rotate 8am–8pm, 37.5 hours weekly, with broadband access required.

Qualifications

• Experience in customer support or call center.
• Ability to work in a fast-paced, target-based environment.
• Excellent verbal and written communication.
• Comfort with home-based work and reliable broadband.

Responsibilities

• Handle inbound calls from customers seeking assistance, guidance and resolution.
• Build rapport and take ownership of customer concerns.
• Balance customer needs with policy and regulatory requirements to ensure fair outcomes.
• Aim to deliver an exceptional service experience in a fast-paced setting.

Skills

Empathy

Active listening

Communication skills

Resilience

Adaptability

Growth mindset

Job description

Domestic and General is seeking a Customer Support Advisor for a remote, home-based role. You will handle inbound calls, resolve customer concerns, and provide guidance to ensure fair outcomes in a fast-paced environment.

The role offers a base salary of £25,506 with average annual earnings of £2,400, totaling around £27,906 per year. Shifts rotate 8am–8pm, 37.5 hours weekly, with broadband access required.