Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

Domestic & General; Nottingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Remote working

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Job summary

Domestic & General is hiring a Customer Support and Sales Advisor in Nottingham. You will handle inbound calls, understand customer needs and propose value-adding solutions in a fast-paced, target-driven environment.

Hybrid or remote working options are available, with a rotating weekly shift pattern and a 37.5-hour week. Salary starts at £25,506 with potential additional earnings and career development.

Qualifications

• Self-driven and motivated to achieve right customer outcomes.
• Empathetic active listening to understand customer needs.
• Resilient and adaptable in a fast-paced environment.
• Curious with a growth mindset and willingness to learn.

Responsibilities

• Understand customer needs and resolve their questions.
• Introduce relevant solutions that add value to the customer.
• Ensure every interaction leads to the right outcome for the customer.
• Log into the virtual contact centre and handle inbound calls throughout the shift.

Skills

Self-motivated

Empathetic listening

Resilient

Curious

Clear communicator

Independent

Job description

Start More Than a Job. Build a Career with Domestic and General!Salary: £25,506 per year plus average additional earnings of £4,300Contract: Permanent, full time with a rotating weekly shift patternLocation: Nottingham (Hybrid & Remote options available)Start date: Monday, 19th of OctoberDomestic & General is the largest specialist warranty provider in the UK, with an ambition to scale globally. We currently support over 9 million customers every year and proudly partner with leading manufacturers and retail brands across the world.For consecutive years, we’ve been recognised as a Great Place to Work.Do you thrive in a fast‑paced environment and enjoy connecting with people? If you're motivated by a supportive but target‑based environment, you’ll fit right in as a Customer Sales Advisor within our Customer Support Sales team.We set the bar high — our advisors are the best of the best. This is a fast‑paced, high‑energy role where resilience, adaptability, and a customer‑first mindset are key to success.So, who are you?Self‑driven — Motivated by achieving the right customer outcomes in a sales environment, always aligned with FCA requirements.Empathetic and an active listener — You understand customer needs and build trust quickly.Resilient and adaptable — You stay calm, positive, and focused even when faced with challenges or change.Curious with a growth mindset — You’re eager to learn about new products, compliance updates, and customer behaviours.Clear communicator — You explain things simply, transparently, and without jargon.Independent — Ambitious, innovative, and confident working autonomously in a hybrid or remote setup.How will you contribute?As a Customer Support and Sales Advisor, you’ll speak with existing customers who call us with queries about their products or services. Your role is to:Understand their needsResolve their questionsIntroduce relevant solutions that genuinely add valueEnsure every interaction leads to the right customer outcomeYou’ll log into our virtual contact centre at the start of your shift and handle a steady flow of inbound calls throughout the day. Every conversation is an opportunity to support a customer, build rapport, and make a positive impact.Although the role is hybrid/remote, you’re never on your own. You’ll be part of a supportive team that values your efforts, celebrates your success, and helps you grow. It’s challenging — but incredibly rewarding.This position offers a competitive salary and a fantastic opportunity to develop your career in customer service and sales within a company that champions growth and development.Shift PatternRotating weekly shifts between 8am–8pm, Monday to Sunday37.5 hours per weekBreaks: 60 minute lunch, 2 x15 minute breaks.What's Next?At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.The Benefits of joining Domestic and GeneralPersonal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awardsProcessApply on workday15-minute telephone conversation with one of our Talent Acquisition teamComplete our online Virtual AssessmentA Microsoft teams’ interview and call listening exerciseJob Offer and employment screening checksIT Equipment delivery and set up call in readiness for day 1We want everyone to have a fair and inclusive experience when applying for a role with us.If you require adjustments or additional support during the application or interview process, please get in touch at [e-mail] and our team will do our best to help.Please note that we have a thorough referencing process, which includes criminal record checks.This role is only available to applicants based in mainland UK.Don't hesitate, submit your application and up to date CV or Resume now!Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.