Customer Service Coordinator

Techtronic Industries; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Flexible working from home

Pension

Private medical cover

Free parking

Free fruit and drinks

Job summary

TTI, Inc. in Manchester is seeking a Customer Service Coordinator to support the inside/branch sales team with customer inquiries, order handling, and coordinating special requests.

You will verify orders, provide status updates, and help resolve issues to ensure smooth ordering and delivery processes. Ideal candidates will have strong B2B service experience, excellent communication skills, and proficiency with MS Office and CRM systems.

Qualifications

• Excellent B2B customer service skills.
• Good telephone etiquette and ability to write routine business correspondence and compute rates, ratios & percentages.
• Excellent verbal and written communication skills.
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently.

Responsibilities

• Verifies and expedites customer orders to ensure accuracy and on-time delivery.
• Provides information to customers regarding order status by phone and email.
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales-to-shipping process.
• Assists the Sales Representative with processing customer quotes and providing additional support.
• Processes order confirmation files by reviewing data and maintaining accuracy.

Skills

B2B customer service

Phone etiquette

Written communication

MS Office

Order coordination

Data entry

Numerical skills

Tools

MS Office

CRM system

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.
Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Customer Service Coordinator

Location: Manchester

What you bring to us:

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

TTI is proud of the culture we have built both locally and across the world, it is a culture when employees are able to develop their careers, seek opportunities for develop and truly build a career with many employees achieving long tenures. We also have an extensive package of benefits including;

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks