Remote Customer Care Advisor (Fixed-Term)

Magna Housing Ltd; Dorchester; Remote; GBP 24,000 - 29,000; Full time

Job summary

Magna Housing Ltd in the UK is seeking a customer-focused Customer Care Advisor to join our dedicated Customer Contact team. You will engage with customers daily via phone, email, live chat and social media, assess needs, and deliver exceptional service aligned with Magna’s values.

This home-based role includes occasional travel to our Dorchester office and is offered on a fixed-term contract for 5 to 18 months.

Qualifications

• Experience in customer service with strong communication skills.
• Ability to manage own assignments and multitask in a fast-paced environment.
• Experience using CRM systems and Office tools (Word/Excel/Outlook).

Responsibilities

• Engage with customers daily via phone, email, live chat and social media.
• Initiate repair requests, address housing-related inquiries, and create contacts in the CRM.
• Liaise with contractors and internal colleagues to deliver timely solutions.

Skills

Customer service

Communication

Multichannel support

CRM systems

Relationship building

IT literacy

Tools

CRM system

MS Word

MS Excel

Outlook

Job description

Magna Housing Ltd in the UK is seeking a customer-focused Customer Care Advisor to join our dedicated Customer Contact team. You will engage with customers daily via phone, email, live chat and social media, assess needs, and deliver exceptional service aligned with Magna’s values.

This home-based role includes occasional travel to our Dorchester office and is offered on a fixed-term contract for 5 to 18 months.