Remote Care Tech Support Advisor

Cathedral Appointments Ltd; Exeter; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Pension scheme

Share scheme

Wellbeing programme

Volunteering day

Long service awards

Employee discounts

Cycle to work scheme

Job summary

Cathedral Appointments is recruiting on behalf of a care technology provider. The Customer Service Technical Advisor works remotely with occasional site visits across Reading, Oxford, Milton Keynes and surrounding areas, supported by comprehensive training.

Role focuses on diagnosing faults, guiding customers remotely, and helping them use equipment confidently. The candidate should have strong communication, empathy, and organisational skills, with a UK driving licence and access to a car.

Qualifications

• Excellent communication skills, able to explain technical information clearly.
• Patience and empathy when supporting older people and those with disabilities.
• Professional and respectful approach when working in customers' homes.
• Good organisation and time management with the ability to work independently.
• Accurate record keeping and comfort with Microsoft Office.
• Full UK driving licence and own car, with ability to travel across the area.
• Based within easy reach of the M4 corridor (Reading, Oxford, Milton Keynes).

Responsibilities

• Provide remote technical support to customers, diagnosing faults on care technology.
• Respond to device alerts, resolve issues, or arrange replacements as needed.
• Programme and update devices remotely using online management systems.
• Explain clearly how equipment works to customers and families.
• Carry out planned visits to maintain or replace equipment, including basic installations.
• Share on-call rota during weekends to support service targets.
• Manage workload and follow safety, safeguarding and data protection procedures.

Skills

Communication skills

Patience empathy

Professional manner

Organisation

Time management

Record keeping

Driving licence

Car ownership

Tools

Microsoft Office

Device management systems

Job description

Cathedral Appointments is recruiting on behalf of a care technology provider. The Customer Service Technical Advisor works remotely with occasional site visits across Reading, Oxford, Milton Keynes and surrounding areas, supported by comprehensive training.

Role focuses on diagnosing faults, guiding customers remotely, and helping them use equipment confidently. The candidate should have strong communication, empathy, and organisational skills, with a UK driving licence and access to a car.