Remote Customer Service Advisor – 4-Month FTC

HGS; United Kingdom; Remote; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Fortnightly salary (to be confirmed)

Wage Stream: access payroll options

Wellness support

Remote or hybrid working

HGS Ignite perks

28 days holiday

People-focused environment

Career development

Employee referral scheme

Job summary

HGS is recruiting a Customer Service Advisor to support individuals and businesses across the UK on a fixed-term contract. You will handle enquiries by phone, email, and webchat, delivering clear, accurate information and a positive customer experience.

Full training and development opportunities support your growth in a welcoming, inclusive environment. This remote role offers flexible start dates and a contract for up to 4 months, depending on performance and operational needs.

Qualifications

• Clear and friendly telephone communication, able to explain information simply.
• Strong listening skills and ability to build rapport with a diverse customer base.
• High attention to detail when capturing and processing customer information.
• Ability to follow structured processes and maintain compliance at all times.
• Confidence handling sensitive conversations about financial hardship or personal circumstances.
• Patience, calmness and professionalism in challenging situations.
• Strong organisational skills and ability to manage multiple tasks.
• Basic IT skills and confidence navigating systems while supporting customers.
• Adaptability in a fast-paced, customer-focused environment.
• Commitment to delivering high-quality, supportive customer experience.

Responsibilities

• Handle customer enquiries via phone, email and webchat to deliver accurate information.
• Act as first point of contact in UK contracts, ensuring a positive customer experience.
• Guide customers through eligibility and applications for the Warm Home Discount scheme.

Skills

Clear communication

Active listening

Detail-oriented

Process compliance

Empathy

Patience

Organisation

Tech-savvy

Adaptability

Customer focus

Tools

Windows 11

Chrome/Edge

Job description

HGS is recruiting a Customer Service Advisor to support individuals and businesses across the UK on a fixed-term contract. You will handle enquiries by phone, email, and webchat, delivering clear, accurate information and a positive customer experience.

Full training and development opportunities support your growth in a welcoming, inclusive environment. This remote role offers flexible start dates and a contract for up to 4 months, depending on performance and operational needs.