Customer Care Advisors

Magna Housing Ltd; Dorchester; Remote; GBP 24.000 - 29.000; Vollzeit

Zusammenfassung

Magna Housing Ltd in the UK is seeking a customer-focused Customer Care Advisor to join our dedicated Customer Contact team. You will engage with customers daily via phone, email, live chat and social media, assess needs, and deliver exceptional service aligned with Magna’s values.

This home-based role includes occasional travel to our Dorchester office and is offered on a fixed-term contract for 5 to 18 months.

Qualifikationen

• Experience in customer service with strong communication skills.
• Ability to manage own assignments and multitask in a fast-paced environment.
• Experience using CRM systems and Office tools (Word/Excel/Outlook).

Aufgaben

• Engage with customers daily via phone, email, live chat and social media.
• Initiate repair requests, address housing-related inquiries, and create contacts in the CRM.
• Liaise with contractors and internal colleagues to deliver timely solutions.

Kenntnisse

Customer service

Communication

Multichannel support

CRM systems

Relationship building

IT literacy

Tools

CRM system

MS Word

MS Excel

Outlook

Jobbeschreibung

• £26,677 per annum plus additional benefits.
• 37 hours per week.
• These roles are being offered under a Fixed-term Contract basis for durations between 5 and 18 months.
• Location: Home-based with occasional travel to the office in Dorchester (DT1 2PJ), therefore commutable distance from the office will be advantageous.
• The closing date for applications: 22nd October 26 at midday.
• Talent Discovery Day: If successful you will be required to attend our Talent Discovery Morning on Tuesday 27th October at our Everdene Office (DT1 2PJ) prior to securing a final interview on the 28th October.

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The Role and what you take care of:

We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers' requirements and consistently delivering exceptional service experiences that upholds our Magna values and vision of creating great homes together.

• Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
• Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
• Using IT systems to provide solutions and help answer queries.
• Liaising with contractors and wider work colleagues and partners.

What you need to be successful:

• Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
• IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
• Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
• Act calm under pressure and spot trends - role modelling what great customer experience looks like.
• Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
• Full training will be provided (Training will take place on site and virtually).

Applicants with transferable skills are encouraged to apply. Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: [e-mail] / 07528 974936.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.