Customer Care Advisors

Magna Housing Group; Dorchester; À distance; GBP 24 000 - 29 000; Plein temps

Résumé du poste

Magna Housing Group in the United Kingdom is seeking a customer-focused, highly motivated Customer Care Advisor to join our dedicated Customer Contact team. You will build strong relationships with customers and Magna colleagues, understanding needs and delivering exceptional service aligned with our values.

Responsibilities include handling daily inquiries across phone, email, live chat and social media, initiating repair requests, and recording contacts in our CRM.

Qualifications

• Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
• IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
• Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
• Act calm under pressure and spot trends - role modelling what great customer experience looks like.
• Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.

Responsabilités

• Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
• Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
• Using IT systems to provide solutions and help answer queries.
• Liaising with contractors and wider work colleagues and partners.

Connaissances

Customer service

Communication skills

Multi-tasking

Calm under pressure

Learning agility

Outils

MS Word

Excel

Outlook

CRM system

Description du poste

• £26,677 per annum plus additional benefits.

• 37 hours per week.

• These roles are being offered under a Fixed-term Contract basis for durations between 5 and 18 months. There may be opportunities to extend these terms.

• Location: Home-based with occasional travel to the office in Dorchester (DT1 2PJ), therefore commutable distance from the office will be advantageous.

• The closing date for applications: 22nd October 2026 at midday.

• Talent Discovery Day: If successful you will be required to attend our Talent Discovery Morning on Tuesday 27th October at our Everdene Office (DT1 2PJ) prior to securing a final interview on the 28th October.

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The Role and what you take care of:

We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our Magna values and vision of creating great homes together.

• Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.

• Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.

• Using IT systems to provide solutions and help answer queries.

• Liaising with contractors and wider work colleagues and partners.

What you need to be successful:

• Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.

• IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.

• Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.

• Act calm under pressure and spot trends - role modelling what great customer experience looks like.

• Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.

• Full training will be provided (Training will take place on site andvirtually).

Applicants with transferable skills are encouraged to apply. Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: [e-mail] / 07528 974936.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.