Housing Customer Service Advisor (Fixed Term) – Full-Time

Fairhive Homes Limited; Aylesbury; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Fairhive Homes Limited in the United Kingdom is seeking a Customer Service Advisor on a fixed-term contract until 31 October 2027. You will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings with a professional and helpful approach.

You will maintain accurate records, liaise with colleagues and contractors, ensure service standards are met, and support customers with information and advice.

Formación

• You will have strong verbal and written communication skills.
• You will have GCSE-level education (or equivalent) with good numeracy and literacy skills.
• You will have good organisational, administrative and prioritisation skills.
• You will have good intermediate IT skills.
• You will have knowledge of processes and procedures relevant to your area of work.
• You will work within policy guidelines, using problem-solving and analytical skills to identify solutions for customers.
• You will commit to equality and diversity in service delivery.

Responsabilidades

• Handle enquiries, repair requests and appointment bookings while delivering a professional and helpful service.
• Maintain accurate records and liaise with colleagues and contractors to ensure service standards.
• Provide accurate information and advice to customers and support training of new colleagues.

Conocimientos

Verbal communication

Written communication

Organisational skills

IT skills

Problem-solving

Equality & diversity

Educación

GCSE-level education or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Fairhive Homes Limited in the United Kingdom is seeking a Customer Service Advisor on a fixed-term contract until 31 October 2027. You will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings with a professional and helpful approach.

You will maintain accurate records, liaise with colleagues and contractors, ensure service standards are met, and support customers with information and advice.