Customer Support Advisor

MHFA England; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

MHFA England is seeking a Customer Support Advisor to be the first point of contact for customers, delivering responsive and efficient service across multiple channels. The role emphasizes high-volume telephone support and ensuring a positive customer experience.

The position is hybrid with travel to Central London up to twice a month and is a fixed-term contract until 30 Sept 2027, offering an opportunity to contribute to MHFA England's mission through excellent customer service.

Responsibilities

• Be the first point of contact for MHFA England customers, responding across multi-channels with high-quality service.
• Handle a high volume of customer calls and deliver responsive, helpful support to resolve enquiries quickly.
• Work in a hybrid role with travel to Central London up to twice a month to collaborate with colleagues and enhance customer experience.

Job description

We’re looking for a Customer Support Advisor to be the first point of contact for MHFA England customers, responding across multi-channels and delivering high-quality, responsive and efficient customer service. The Customer Support Advisor plays a key role in delivering an excellent customer experience, resolving enquiries efficiently and helping customers access the information, products and services they need.

Please note that telephone support forms a significant part of this role, and advisors are expected to be comfortable handling a high volume of customer calls.

This is a hybrid role with travel to Central London up to twice a month, where you’ll collaborate with colleagues to support our mission and ensure every customer has a positive experience. This is a fixed term contract until 30 Sept 2027.