Remote Crypto Chat Support Specialist - Japanese

SupportYourApp; Remote; GBP 22,000 - 38,000; Full time

Job summary

A global support service company is seeking a Chat Support Consultant to provide exceptional customer support in the crypto trading sector. Applicants should be native Japanese speakers with strong English proficiency and prior online customer support experience. The position allows for a flexible, fully remote schedule in a dynamic, multicultural environment where you can grow your skills and career.

Benefits

Flexible schedule

Opportunity to work fully remotely

Rewards system

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Proof validation skills or payment/banking knowledge is advantageous.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions.

Skills

Native Japanese

Strong English proficiency (minimum B2)

Analytical thinking

Problem-solving skills

Customer support experience

Job description

A global support service company is seeking a Chat Support Consultant to provide exceptional customer support in the crypto trading sector. Applicants should be native Japanese speakers with strong English proficiency and prior online customer support experience. The position allows for a flexible, fully remote schedule in a dynamic, multicultural environment where you can grow your skills and career.