Remote Community Moderator — Bilingual EN/FR (Gaming)

Arise Virtual Solutions; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading virtual support platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. The ideal candidate must be fluent in both English and French, possess strong problem-solving skills, and have a passion for gaming. Responsibilities include monitoring community interactions and ensuring excellent customer service. This role offers the flexibility of working from home, allowing individuals to manage their own schedules while engaging with a vibrant gaming community.

Qualifications

• Proficiency in reading, writing, and speaking English and French.
• Ability to understand cultural nuances and terminology.
• Self-motivated with excellent communication skills.

Responsibilities

• Provide email and chat support to players.
• Monitor community channels and respond to inquiries.
• Maintain a positive attitude and professionalism in all communications.

Skills

Fluency in English

Fluency in French

Patience and empathy

Engagement moderation

Problem-solving skills

Tools

Discord

Facebook

YouTube

Instagram

TikTok

Job description

A leading virtual support platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. The ideal candidate must be fluent in both English and French, possess strong problem-solving skills, and have a passion for gaming. Responsibilities include monitoring community interactions and ensuring excellent customer service. This role offers the flexibility of working from home, allowing individuals to manage their own schedules while engaging with a vibrant gaming community.