Remote Cloud Solutions Specialist — Customer Success

Sherweb; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Vacation entitlement

Flexible benefits

Flexible savings options

Job summary

Sherweb in the United Kingdom is seeking a customer-centric professional to act as the main contact for customer and partner inquiries. You will deliver timely solutions, provide onboarding and ongoing platform training, and gather feedback to help improve our cloud services.

Ideal candidates bring prior customer contact experience (telesales, call center, helpdesk), strong communication skills, and a collaborative mindset.

Qualifications

• You are driven by helping customers.
• You resolve issues within tight timelines.
• Passionate about Customer Experience and delighting customers.
• Natural, personable team player.
• Prior customer contact experience (telesales, call center, helpdesk).
• Familiarity with MSPs and their operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure the timely and successful delivery of Sherweb's solutions according to customer needs and objectives.
• Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.
• Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
• Provide pre- and post-sales support.
• Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
• Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
• Drive customer engagement and delight through meaningful and memorable conversations.

Skills

Customer Service

Communication

Problem Solving

Team Player

Telesales Experience

Call Center

MSP Familiarity

Job description

Sherweb in the United Kingdom is seeking a customer-centric professional to act as the main contact for customer and partner inquiries. You will deliver timely solutions, provide onboarding and ongoing platform training, and gather feedback to help improve our cloud services.

Ideal candidates bring prior customer contact experience (telesales, call center, helpdesk), strong communication skills, and a collaborative mindset.