Customer Success Engineer

Jobgether; United Kingdom; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Exposure to enterprise tech

Cross-functional teamwork

Career growth in cybersecurity

Résumé du poste

Jobgether is seeking a Customer Success Engineer in the United Kingdom. You will act as a trusted technical advisor, guiding customers post-sale through onboarding, integration, and adoption of cybersecurity solutions.

You will work with CS, Product and Engineering teams to resolve issues, share insights, and drive value realization for enterprise customers in IT, OT, and critical infrastructure environments.

Qualifications

• Minimum 3 years in customer-facing technical roles in CS/SE/Implementation/Support.
• Strong understanding of security tech, cloud, IAM, APIs, and networking.
• Proven ability to investigate issues and guide customers to solutions.
• Excellent written and spoken English with stakeholder management.

Responsabilités

• Act as primary post-sale technical contact and trusted advisor.
• Collaborate with CSMs to align on objectives and environments.
• Guide onboarding, integration, configuration, and adoption.
• Provide best-practice recommendations to improve product usage.
• Troubleshoot complex issues with cross-functional teams to resolve.
• Develop technical success plans and customer-facing resources.

Connaissances

Customer success

Technical advisory

Troubleshooting

Cross-functional

English communication

Description du poste

Our partner is looking for a Customer Success Engineer based in United Kingdom.

As a Customer Success Engineer, you will act as a trusted technical advisor, helping customers successfully deploy, adopt, and maximize the value of advanced cybersecurity solutions. You will guide customers throughout their post-sale journey, combining technical expertise, troubleshooting, and customer relationship management. Working closely with Customer Success Managers and cross-functional teams, you will ensure smooth implementations, integrations, and product adoption. You will help customers overcome technical challenges, optimize their environments, and achieve their business and security objectives. This role offers the opportunity to work with enterprise technology environments, including IT, OT, and critical infrastructure. You will also contribute to continuous product improvement by sharing customer insights and technical feedback with internal teams.

Accountabilities

• Act as a trusted technical advisor and primary post-sale technical contact, building strong relationships with customer stakeholders.
• Collaborate with Customer Success Managers to understand customer objectives, success criteria, workflows, and technical environments.
• Guide customers through onboarding, implementation, integration, configuration, and product adoption.
• Provide proactive technical recommendations and best practices to improve product usage, customer maturity, and long-term value realization.
• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to ensure timely resolution.
• Translate customer feedback, technical challenges, and recurring issues into actionable insights for Product and Engineering teams.
• Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical resources.
• Support customer renewals and expansion opportunities by demonstrating product value, addressing adoption barriers, and strengthening customer confidence.
• Deliver technical training, workshops, enablement sessions, and product demonstrations to customer stakeholders.
• Identify technical risks and adoption blockers, proactively developing solutions to ensure customers achieve their desired business and security outcomes.
• Continuously help customers optimize their use of the platform while contributing to high satisfaction, retention, and long-term success.

Requirements

• At least 3 years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role.
• Strong technical understanding of on-premises platforms, cloud technologies, APIs, Identity and Access Management (IAM), operating systems, networking, and third‑party software integrations.
• Proven troubleshooting and analytical skills, with the ability to investigate complex technical issues and drive them toward resolution.
• Ability to communicate technical concepts clearly and guide customers through practical solutions and next steps.
• Excellent communication, presentation, relationship‑building, and stakeholder management skills.
• Experience collaborating cross‑functionally with Product, Engineering, Support, Sales, and Customer Success teams.
• Strong organizational and prioritization skills, with the ability to manage multiple customer accounts, technical tasks, and deadlines simultaneously.
• Ability to work independently, demonstrate ownership, and thrive in a fast‑paced environment.
• Excellent written and verbal communication skills in English.

Nice to Have

• Experience supporting enterprise or strategic customers in a B2B technology environment.
• Familiarity with Linux, operating systems, cybersecurity principles, identity management, databases, networking, observability, and cloud providers.
• Previous experience with cybersecurity products or within the cybersecurity industry.
• Exposure to IT/OT environments or critical infrastructure.
• Knowledge of remote access, Zero Trust architectures, or Identity and Access Management solutions.
• Ability to identify adoption barriers, recommend technical improvements, and contribute to customer growth through technical discovery and value‑based consulting.
• Experience working in a SaaS company or high‑growth startup environment.

Benefits

• Opportunity to work on innovative cybersecurity solutions designed to secure critical infrastructure and operational technology environments.
• A customer‑facing technical role combining problem‑solving, strategic consulting, and product enablement.
• Exposure to enterprise customers and complex technical environments.
• Close collaboration with multidisciplinary teams across Customer Success, Support, Product, and Engineering.
• Opportunity to influence product development through customer feedback and technical insights.
• Professional growth in the cybersecurity, cloud technology, and secure connectivity sectors.
• Opportunity to contribute directly to customer satisfaction, product adoption, retention, and long‑term business success.