Remote UK Technical Customer Success Manager

Philips Dictation | Speech Processing Solutions; Greater London; Remote; GBP 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Health Shield UK health benefits

Team events & company-wide get-togther

Zusammenfassung

Speech Processing Solutions in the United Kingdom is seeking a Technical Customer Success Manager (UK). This fully remote role supports Account Executives and Key Account Managers with technical discovery, demos, pilots, and RFP responses.

The candidate will translate customer needs into practical technical recommendations while guiding onboarding, training, and post-sale adoption. Ideal candidates have 3+ years in a customer-facing technical role, strong communication and presentation skills,

Qualifikationen

• 3+ years in customer success or related SaaS role.
• Strong technical aptitude with software platforms, integrations, troubleshooting.
• Excellent communication and presentation skills.
• Personable and customer-focused with stakeholder trust.
• Willingness to travel up to 20%.
• Experience supporting pilots, onboarding customers, and collaborating across teams.

Aufgaben

• Support Account Executives & Key Account Managers on technical discovery calls, demos, pilot discussions, and RFP/RFQ responses.
• Explain product capabilities, requirements, workflow fit, integrations, and technical considerations to customers, partners and internal stakeholders.
• Help Sales Teams translate customer needs into technical recommendations.
• Support webinars, partner enablement sessions and customer-facing presentations where technical expertise is required.
• Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption.
• Deliver training sessions tailored to audience workflow, skill level, and business objectives.
• Develop onboarding plans, best practices, training materials, and success plans to help customers reach value quickly.
• Monitor adoption, usage, and customer feedback to identify risks and improve outcomes.
• Partner with UK Support Manager to review tickets, troubleshoot issues, and provide technical guidance as needed.
• Provide direct technical support to partners and customers through remote sessions, documentation, and follow-up communication.

Kenntnisse

3+ years experience

Technical aptitude

Excellent communication

Presentation skills

Stakeholder management

Travel willingness

Jobbeschreibung

Speech Processing Solutions in the United Kingdom is seeking a Technical Customer Success Manager (UK). This fully remote role supports Account Executives and Key Account Managers with technical discovery, demos, pilots, and RFP responses.

The candidate will translate customer needs into practical technical recommendations while guiding onboarding, training, and post-sale adoption. Ideal candidates have 3+ years in a customer-facing technical role, strong communication and presentation skills,