Remote Customer Success Lead (B2B Platform)

Jobgether; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote work from Europe

Leadership responsibility

Professional growth

Impact on circular economy

Innovative technology environment

International exposure

Autonomy and influence

Job summary

Jobgether, on behalf of a partner company, is seeking an experienced Customer Success Lead in the United Kingdom to drive satisfaction, retention, and growth for a B2B digital platform serving recycled materials and commodities trading.

You will lead a small CS team, own strategic accounts, oversee onboarding, adoption, renewals, and expansion, and collaborate with Product, Engineering, and Sales to translate customer needs into measurable business outcomes.

Qualifications

• Experience managing complex B2B software implementations.
• Proven leadership and coaching abilities.
• Experience in recycled materials or commodity trading is a plus.
• Strategic account management across multiple functions.
• Technical fluency in data configuration and integrations.
• Strong English communication; French is a plus.

Responsibilities

• Lead CS team and drive adoption, retention, and expansion.
• Own health metrics and report to leadership.
• Manage strategic accounts and complex relationships.
• Oversee onboarding, data migration, and go-live.
• Develop playbooks for onboarding and renewals.
• Collaborate with Product, Engineering, and Sales.
• Translate customer needs into product improvements.

Skills

Customer success

Leadership

B2B software

Strategic account mgmt

Stakeholder management

Data analytics

SQL

English communication

Cross-functional collaboration

Tools

SQL

BI tools

Job description

Jobgether, on behalf of a partner company, is seeking an experienced Customer Success Lead in the United Kingdom to drive satisfaction, retention, and growth for a B2B digital platform serving recycled materials and commodities trading.

You will lead a small CS team, own strategic accounts, oversee onboarding, adoption, renewals, and expansion, and collaborate with Product, Engineering, and Sales to translate customer needs into measurable business outcomes.