Technical Customer Success Manager - UK (Remote)

Philips Dictation | Speech Processing Solutions; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

Health Shield UK health benefits

Team events & company-wide get-togther

Job summary

Speech Processing Solutions, a leader in speech recognition and voice productivity solutions, seeks a Technical Customer Success Manager for the UK (remote, London preference). You will act as a trusted advisor, blending technical expertise with a passion for customer outcomes to ensure successful implementation and adoption across large accounts.

You will support Sales through discovery, demonstrations, pilots, and technical Q&A, while delivering training and onboarding for pilots and post-sale

Qualifications

• 3+ years in customer success, technical account management, or related SaaS role.
• Strong technical aptitude to understand software platforms, integrations, and troubleshooting.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Friendly, customer-focused demeanor and ability to build trust with stakeholders at all levels.

Responsibilities

• Support Account Executives on discovery calls, demos, pilot discussions, and responses.
• Explain product capabilities, requirements, workflows, integrations, and technical considerations to customers and partners.
• Help Sales Teams translate customer needs into practical technical recommendations.
• Support webinars, partner enablement sessions and customer-facing presentations requiring technical expertise.
• Lead or support onboarding for pilots and new/post-sale customers to ensure adoption.
• Deliver training sessions tailored to audience workflow and skill level.

Skills

3+ years experience

Technical aptitude

Excellent communication

Building trust with stakeholders

Willingness to travel

Pilot onboarding experience

Job description

Speech Processing Solutions, a leader in speech recognition and voice productivity solutions, seeks a Technical Customer Success Manager for the UK (remote, London preference). You will act as a trusted advisor, blending technical expertise with a passion for customer outcomes to ensure successful implementation and adoption across large accounts.

You will support Sales through discovery, demonstrations, pilots, and technical Q&A, while delivering training and onboarding for pilots and post-sale