Remote Client Engagement & Growth Manager

Food Alert Ltd; Doncaster; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Tailored training

Career progression

25 days holiday

Bank holidays and festive gifts

Enhanced family-friendly leave

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses

Job summary

Food Alert Ltd. is seeking a Client Engagement Manager to nurture a diverse portfolio of clients, ensuring they receive maximum value from our services.

The role blends relationship-building with commercial insight and a proactive, consultative approach. You’ll engage remotely with clients while occasionally traveling to our London head office and client sites, collaborating with internal teams to resolve issues, drive retention and growth.

Qualifications

• Experience managing client relationships and working towards defined KPIs.
• Strong communication and interpersonal skills.
• Commercial awareness and a client-first approach.

Responsibilities

• Proactively engage with a defined portfolio of clients.
• Conduct regular check-ins and gather client feedback.
• Identify opportunities to improve the client experience.
• Collaborate with internal teams to resolve issues and support retention.
• Support renewal discussions and generate referrals.
• Maintain accurate records of client interactions.

Skills

Client management

Communication

Commercial awareness

Organisation

Digital confidence

Resilience & initiative

Job description

Food Alert Ltd. is seeking a Client Engagement Manager to nurture a diverse portfolio of clients, ensuring they receive maximum value from our services.

The role blends relationship-building with commercial insight and a proactive, consultative approach. You’ll engage remotely with clients while occasionally traveling to our London head office and client sites, collaborating with internal teams to resolve issues, drive retention and growth.