Remote Client Success & Engagement Manager

Food Alert Ltd; Normanton on Trent; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses

Family-friendly leave

Team celebrations

Job summary

Food Alert Ltd is seeking a Client Engagement Manager to proactively engage with our client portfolio, understand their needs, and ensure they receive value from our services. You will collaborate with internal teams to resolve issues, spot risks early, and support retention while exploring opportunities to expand partnerships across diverse industries.

This remote role includes travel to the London head office and client sites as required, emphasizing strong communication and commercial

Qualifications

• Client management experience with KPIs.
• Strong communication and interpersonal skills.
• Commercial awareness with a client-first approach.
• Excellent organisation and time management.
• Digital confidence using reporting systems and tools.
• Resilience and initiative to work independently.

Responsibilities

• Proactive Client Engagement: Conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: Gather client feedback, identify trends and capture meaningful insight to help improve our services.
• Spot Risks Early: Recognise signs of dissatisfaction or potential churn and take action before issues evolve.
• Resolve & Support: Triage client concerns, communicate clearly and work with internal teams to ensure timely resolution.
• Support Retention: Monitor client sentiment and engagement, supporting renewal conversations and helping reduce churn.
• Identify Opportunities: Recognise where additional services could genuinely add value and generate qualified referrals.

Skills

Client management

Communication

Commercial awareness

Organisation

Digital confidence

Resilience

Proactive engagement

Tools

CRM systems

Reporting tools

Job description

Food Alert Ltd is seeking a Client Engagement Manager to proactively engage with our client portfolio, understand their needs, and ensure they receive value from our services. You will collaborate with internal teams to resolve issues, spot risks early, and support retention while exploring opportunities to expand partnerships across diverse industries.

This remote role includes travel to the London head office and client sites as required, emphasizing strong communication and commercial