Remote Client Engagement & Retention Manager

Food Alert Ltd; Norwich; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Tailored training

Mentoring

Career progression

Healthcare cash plan

Life insurance

Employee assistance programme

Referral bonuses

Team celebrations

Job summary

Food Alert is seeking a Client Engagement Manager to own a defined client portfolio with proactive outreach and relationship-building across diverse client bases. You will gather feedback, spot risks early and coordinate with internal teams to ensure timely, value-driven support.

The role emphasizes a consultative, client-first approach, strong communication, and commercial awareness, with remote work and periodic travel to London head office and client sites.

Qualifications

• Client management experience and relationship-building skills
• Strong customer-focus and passion for positive client outcomes
• Commercial awareness with ability to spot opportunities
• Organised and able to manage multiple priorities
• Excellent written and verbal communication
• Comfort with digital tools and reporting systems
• Resilient, proactive and able to work independently

Responsibilities

• Proactive Client Engagement: conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: gather client feedback, identify trends and capture meaningful insight to improve services.
• Spot Risks Early: recognise signs of dissatisfaction or churn and act before issues evolve.
• Resolve & Support: triage client concerns, communicate clearly and coordinate with internal teams for timely resolution.
• Support Retention: monitor client sentiment and engagement; support renewal conversations and reduce churn.
• Identify Opportunities: recognise where additional services could add value and generate referrals.
• Collaborate: work closely with colleagues across the business to resolve issues and follow up opportunities.

Skills

Client management

Customer focus

Commercial awareness

Organisation

Communication

Digital confidence

Resilience & initiative

Job description

Food Alert is seeking a Client Engagement Manager to own a defined client portfolio with proactive outreach and relationship-building across diverse client bases. You will gather feedback, spot risks early and coordinate with internal teams to ensure timely, value-driven support.

The role emphasizes a consultative, client-first approach, strong communication, and commercial awareness, with remote work and periodic travel to London head office and client sites.