Remote Client Success Lead - Engagement & Growth

Food Alert Ltd; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Training & progression

Holiday entitlement

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses

Job summary

Food Alert Ltd is seeking a Client Engagement Manager to own a defined portfolio, build strong client relationships and drive value from our services. The role is remote with travel to London head office and client sites.

You will engage with clients, identify risks, gather insights and collaborate with internal teams to ensure timely support and successful outcomes. Strong communication, commercial awareness and client-first thinking are essential.

Qualifications

• Experience managing client relationships and delivering value.
• Strong communication and interpersonal abilities.
• Proactive, customer-first approach with KPI-driven mindset.

Responsibilities

• Proactive Client Engagement: conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: gather client feedback, identify trends and capture meaningful insight to improve services.
• Spot Risks Early: recognise signs of dissatisfaction or potential churn and take action.
• Resolve & Support: triage client concerns, communicate clearly and work with internal teams for timely resolution.
• Support Retention: monitor client sentiment and engagement, aiding renewal conversations and reducing churn.
• Identify Opportunities: recognise where additional services could add value and generate referrals.
• Collaborate: work with colleagues across the business to resolve issues and pursue opportunities.

Skills

Client management

Relationship building

Communication skills

Commercial awareness

Organisational skills

Digital literacy

Job description

Food Alert Ltd is seeking a Client Engagement Manager to own a defined portfolio, build strong client relationships and drive value from our services. The role is remote with travel to London head office and client sites.

You will engage with clients, identify risks, gather insights and collaborate with internal teams to ensure timely support and successful outcomes. Strong communication, commercial awareness and client-first thinking are essential.