Remote Click-and-Collect Order Support Specialist

Hrstalentsolutions; Paisley; Remote; GBP 54,000 - 57,000; Full time

Job summary

Hrstalentsolutions in the United Kingdom (remote) is seeking a Click and Collect Order Support Assistant to assist customers with determining which site holds their order and whether it is ready for collection. The role operates remotely, with full-time or part-time arrangements and a salary band of £53,500–£57,000 per year for full-time work, pro rata for part-time.

You will handle routine click and collect enquiries through the online order system, provide approved collection instructions,

Qualifications

• Experience in customer service is advantageous.
• Familiarity with order status processes and site communications.
• Ability to work remotely with minimal supervision.

Responsibilities

• Find the correct collection order using approved identifiers.
• Check the current site and readiness status.
• Send the approved collection message only when readiness is confirmed.
• Ask the site team about a mismatch or missing item.
• Note a third-party collection request for the authorised process.
• Record a customer’s request for more time without granting it yourself.
• Connect a failed collection report to the existing order.
• Update the case after an actual reply from the site team.

Skills

Customer service

Order management

Communication

Remote work

Multitasking

Tools

Order management system

Email tools

Job description

Hrstalentsolutions in the United Kingdom (remote) is seeking a Click and Collect Order Support Assistant to assist customers with determining which site holds their order and whether it is ready for collection. The role operates remotely, with full-time or part-time arrangements and a salary band of £53,500–£57,000 per year for full-time work, pro rata for part-time.

You will handle routine click and collect enquiries through the online order system, provide approved collection instructions,