Remote Returns Coordination Specialist

Hrstalentsolutions; Bath; Remote; GBP 36,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Returns Collection Support Coordinator to work remotely in the UK. The role handles customers after a return has entered approved collection, coordinating confirmed pickup details and logging updates, with an hourly rate of £26.25–£28.50 and flexible either part-time or full-time hours.

You will verify collection requests, communicate timings, and ensure records align with carrier status.

Qualifications

• Experience in customer support or logistics is preferred.
• Ability to review collection details and update records.
• Strong written communication.
• Attention to detail in coordinating pick-ups.

Responsibilities

• Prepare collection instructions and confirm details with customers.
• Check authorised collection requests and update status.
• Record missed pickups and pass changes to the team.
• Coordinate with carriers to reschedule while avoiding policy conflicts.

Skills

Customer service

Logistics

Communication

Remote work

Job description

Hrstalentsolutions is seeking a Returns Collection Support Coordinator to work remotely in the UK. The role handles customers after a return has entered approved collection, coordinating confirmed pickup details and logging updates, with an hourly rate of £26.25–£28.50 and flexible either part-time or full-time hours.

You will verify collection requests, communicate timings, and ensure records align with carrier status.