Remote Returns Support Specialist

HRS Talent Solutions; Leeds; Remote; GBP 36,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Returns Customer Service Representative for remote work in the United Kingdom. This role offers either full-time or part-time hours with an hourly rate of £26.25–£28.25.

You will guide customers through the approved online return process, verify order references, and provide standard, policy-driven responses without authorising refunds. You will follow established scripts, identify the customer’s stage, direct them to the correct instructions, and escalate only

Qualifications

• Experience in customer service desirable but not required.
• Ability to follow written processes and communicate plainly.
• Empathy and clear written communication are important.

Responsibilities

• Check order references and identify the applicable guidance.
• Answer routine written questions within approved processes.
• Do not decide refunds or authorize labels without approval.
• Read the request and determine the customer stage to respond appropriately.

Job description

HRS Talent Solutions is seeking a Returns Customer Service Representative for remote work in the United Kingdom. This role offers either full-time or part-time hours with an hourly rate of £26.25–£28.25.

You will guide customers through the approved online return process, verify order references, and provide standard, policy-driven responses without authorising refunds. You will follow established scripts, identify the customer’s stage, direct them to the correct instructions, and escalate only