Remote Click & Collect Support Specialist

HRS Talent Solutions; Paisley; Remote; GBP 54,000 - 57,000; Full time

Job summary

HRS Talent Solutions is seeking a Click and Collect Order Support Assistant. This remote customer service role handles click-and-collect enquiries, confirms order status in the online system, and sends approved collection instructions.

You will work full-time or part-time (pro rata) with salary £53,500–£57,000 per year for full-time work; part-time pro rata. Prior retail or customer support experience is helpful, and clear written communication is essential.

Qualifications

• Previous retail or customer support experience is advantageous but not required.
• Familiarity with order status and site communications is helpful.
• Ability to communicate clearly and check status with sites.

Responsibilities

• Find the correct collection order using approved identifiers.
• Check the current site and readiness status.
• Send the approved collection message only when readiness is confirmed.
• Ask the site team about a mismatch or missing item.
• Note a third-party collection request for the authorised process.
• Record a customer’s request for more time without granting it.
• Connect a failed collection report to the existing order.
• Update the case after an actual reply from the site team.

Job description

HRS Talent Solutions is seeking a Click and Collect Order Support Assistant. This remote customer service role handles click-and-collect enquiries, confirms order status in the online system, and sends approved collection instructions.

You will work full-time or part-time (pro rata) with salary £53,500–£57,000 per year for full-time work; part-time pro rata. Prior retail or customer support experience is helpful, and clear written communication is essential.