Remote Returns & Collection Coordinator

HRS Talent Solutions; Bath; Remote; GBP 36,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Returns Collection Support Coordinator for a remote role in the UK. The position supports customers after a return has entered the approved collection process, handling authorised collection requests and updating the team with changes.

The role may be part-time or full-time, with an hourly pay range. The successful candidate will explain confirmed details, record issues like missed pickups, and ensure smooth handoffs to the team managing rebooking or carrier

Qualifications

• Experience delivering remote customer service for returns and collection processes.
• Ability to communicate clearly about collection details and timelines.

Responsibilities

• Check the authorised collection request and explain the confirmed details.
• Record a missed pickup and pass changes to the team responsible for rebooking.
• Describe collection windows as pending if not yet confirmed.
• Capture the customer’s report and forward to the investigation or rebooking team.
• Maintain the return reference so the next colleague has full context.

Skills

Remote customer service

Collection arrangements

Job description

HRS Talent Solutions is seeking a Returns Collection Support Coordinator for a remote role in the UK. The position supports customers after a return has entered the approved collection process, handling authorised collection requests and updating the team with changes.

The role may be part-time or full-time, with an hourly pay range. The successful candidate will explain confirmed details, record issues like missed pickups, and ensure smooth handoffs to the team managing rebooking or carrier