Remote Order Confirmation Specialist

Hrstalentsolutions; Coventry; Remote; GBP 79,515,000 - 85,246,000; Full time

Job summary

Hrstalentsolutions is seeking an Order Confirmation Details Assistant for a remote role in office administration. The job involves checking and preparing routine confirmation messages after orders reach the appropriate stage, ensuring accuracy between the order record and outbound communications.

The role emphasizes faithful communication of existing information, not renegotiation of orders, with options for full-time or part-time work and an hourly rate of £27.75–£29.75.

Responsibilities

• Review orders that are ready for a confirmation check and compare the outbound message with the current record.
• Correct any missing reference, wrong recipient or mismatched item details if permitted by instructions.
• Do not change an order decision while editing a confirmation.
• Block sending a confirmation if a price or fulfilment discrepancy is found; escalate to the appropriate colleague.
• After a confirmation is released, log the action so the outbound message can be traced.
• Route any customer corrections to the change process rather than altering the original confirmation.
• Ensure the confirmation accurately represents the recorded order and can be located for future inquiries.

Job description

Hrstalentsolutions is seeking an Order Confirmation Details Assistant for a remote role in office administration. The job involves checking and preparing routine confirmation messages after orders reach the appropriate stage, ensuring accuracy between the order record and outbound communications.

The role emphasizes faithful communication of existing information, not renegotiation of orders, with options for full-time or part-time work and an hourly rate of £27.75–£29.75.