Remote Stock Availability Specialist

HRS Talent Solutions; Telford; Remote; GBP 37,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Stock Enquiries Assistant to support online stock and order systems. You will review inquiries, verify item references, and provide clear, approved responses based on the current stock record.

This role emphasizes accuracy, asking clarifying questions when items are ambiguous, and ensuring every exchange notes the item and check time. Flexible hours; £27.00-£29.00 per hour.

Qualifications

• Previous retail or customer service experience is useful but not required.
• Able to compare item descriptions with a stock record and communicate clearly.
• Capable of following approved language for availability replies.
• Willing to ask clarifying questions when item details are ambiguous.

Responsibilities

• Read the customer's item description and look for a specific reference.
• Check the relevant product variation in the current online system.
• Explain the displayed availability using the employer's approved language.
• Ask a focused question when the item is ambiguous.
• Note the item and time of the check in the enquiry record.
• Refer a conflicting listing or system status to the stock colleague.
• Direct a reservation, substitute or fulfilment decision to the proper team.
• Keep a later customer reply linked to the original question.

Skills

Stock enquiries

Customer service

Attention to detail

Job description

HRS Talent Solutions is seeking a Remote Customer Service Stock Enquiries Assistant to support online stock and order systems. You will review inquiries, verify item references, and provide clear, approved responses based on the current stock record.

This role emphasizes accuracy, asking clarifying questions when items are ambiguous, and ensuring every exchange notes the item and check time. Flexible hours; £27.00-£29.00 per hour.