Remote Applied Performance Specialist

Kitman Labs; Remote; GBP 40,000 - 55,000; Full time

Job summary

A dynamic sports technology company in the UK seeks an Applied Performance Specialist to enhance customer satisfaction with its Intelligence Platform. Responsibilities include resolving technical queries, fostering client relationships, and ensuring efficient platform usage. Candidates should have a relevant Bachelor's degree and at least 3 years of experience in elite sports or related fields. This position offers a unique remote working opportunity to engage with various sports practitioners.

Qualifications

• 3+ years of experience in elite sport, sport technology, or performance support.
• Ability to work independently and take initiative.
• Proven background in technical support or account management.

Responsibilities

• Provide day-to-day support and resolve customer challenges.
• Collaborate with sales team to ensure client objectives are met.
• Develop resources and disseminate information to clients.
• Maintain system documentation using Salesforce and Jira.
• Provide on-call weekend support when needed.

Skills

Excellent communication skills

Presentation skills

Technical support

Problem-solving

Critical and creative thinking

Education

Bachelor's degree in a relevant field

Tools

Google Workspace

Salesforce

Jira

Intercom

Job description

A dynamic sports technology company in the UK seeks an Applied Performance Specialist to enhance customer satisfaction with its Intelligence Platform. Responsibilities include resolving technical queries, fostering client relationships, and ensuring efficient platform usage. Candidates should have a relevant Bachelor's degree and at least 3 years of experience in elite sports or related fields. This position offers a unique remote working opportunity to engage with various sports practitioners.