Remote Account Manager – Identity & Fraud SaaS (UK/EMEA)

Au10tix; Greater London; Remote; GBP 60,000 - 90,000; Full time

Job summary

Au10tix is seeking an experienced Account Manager to own a UK and EMEA portfolio from our London-based operations. This remote role involves managing executive-level relationships, driving renewals, and expanding strategic ARR across the region.

You will collaborate with Sales, Solutions Engineering, Product, and Legal teams to ensure customer success, monitor adoption, and translate complex product capabilities into clear business value. Travel to meetings in Europe as needed.

Qualifications

• 5+ years of experience in B2B account management or customer success, with direct ownership of enterprise customers.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or other technical environments.
• Strong technical orientation with ability to understand APIs, integrations, SaaS platforms, and technical workflows.
• Proven experience managing renewals, upsell and expansion opportunities, including customer negotiations.

Responsibilities

• Build trusted, multi-threaded relationships with business, technical, and senior stakeholders across UK and EMEA customers, and advocate for their needs internally.
• Understand customer goals, use cases, commercial objectives, technical needs, success metrics, and growth opportunities.
• Develop and execute account plans covering stakeholder mapping, whitespace and expansion opportunities, renewal strategy, and revenue risks.
• Lead customer meetings and QBRs/EBRs with senior stakeholders, ensuring clear actions and follow-up.
• Monitor customer health, product usage, contracted commitments, and commercial performance, proactively addressing risks and driving adoption.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.
• Own renewals and expansion opportunities across the assigned portfolio, including commercial discussions, negotiations, and forecasting, with support from Sales and leadership where required.
• Maintain accurate account information in Salesforce, including opportunities, forecasts, customer risks, account plans, and key internal updates.
• Identify and develop customer advocacy opportunities, including references, case studies, testimonials, and product feedback.

Skills

Account management

SaaS

Fintech

Identity/fraud prevention

APIs & integrations

Renewals & upsell

Stakeholder management

Salesforce

Tools

Salesforce

Job description

Au10tix is seeking an experienced Account Manager to own a UK and EMEA portfolio from our London-based operations. This remote role involves managing executive-level relationships, driving renewals, and expanding strategic ARR across the region.

You will collaborate with Sales, Solutions Engineering, Product, and Legal teams to ensure customer success, monitor adoption, and translate complex product capabilities into clear business value. Travel to meetings in Europe as needed.