Remote 2nd Line Network Engineer – Growth Path

Hamilton Barnes; Greater Manchester; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company laptop

Home-working equipment

Travel expenses for client site visits

Technical training and development

Progression into advanced networking

Job summary

Hamilton Barnes is seeking a Second Line Network Support Engineer to assist customers across the UK on a predominantly remote basis, with occasional viagens to client sites around Manchester for installations and migrations. The role is ideal for a hands-on networking professional who can own complex troubleshooting and collaborate with clients and partners.

You will work in an MSP-style environment with exposure to enterprise networks, wireless infra, and evolving infrastructure projects,

Qualifications

• 2nd Line Network Support, Network Engineering or MSP experience.
• Practical experience troubleshooting enterprise networking and wireless infrastructure.
• Hands-on experience with Ruckus and/or Ubiquiti UniFi is highly desirable.
• Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
• Experience diagnosing wireless faults and understanding how networks operate.
• Previous involvement in physical network installations, configuration or onsite changes.
• Confidence managing remote support tickets independently.
• Excellent customer communication and problem-solving skills.

Responsibilities

• Provide 2nd Line network support across managed customer environments.
• Troubleshoot LAN, WAN, Wi‑Fi and general connectivity issues.
• Diagnose wireless performance, coverage and access point faults.
• Configure and support switches, routers and wireless infrastructure.
• Investigate VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
• Monitor customer networks and resolve incidents remotely.
• Support network configuration changes and firmware updates.
• Take ownership of tickets from investigation to resolution.
• Occasionally attend customer sites for hands-on troubleshooting and migrations.
• Assist with AV and workplace technology issues when required.

Skills

2nd Line Support

Network Engineering

MSP experience

Ruckus

UniFi

VLANs

DHCP/DNS

Wireless troubleshooting

Remote support

Customer communication

Onsite travel

Tools

Fortinet FortiGate

MikroTik

Juniper

Job description

Hamilton Barnes is seeking a Second Line Network Support Engineer to assist customers across the UK on a predominantly remote basis, with occasional viagens to client sites around Manchester for installations and migrations. The role is ideal for a hands-on networking professional who can own complex troubleshooting and collaborate with clients and partners.

You will work in an MSP-style environment with exposure to enterprise networks, wireless infra, and evolving infrastructure projects,