2nd-Line MSP IT Support Technician — Growth

Get Staffed Online Recruitment Limited; Ilkley; Presencial; GBP 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

31 days holiday

Training and certification support

Bonus schemes

ChatGPT Pro access

Modern productivity tools

Descripción de la vacante

Our client, a well-established MSP in West and North Yorkshire, seeks an IT professional for 2nd-line support with 1st/2nd-line duties and occasional on-site visits. The role offers growth toward 3rd line, with mentoring responsibilities and project involvement.

Key tasks include handling escalations, supporting Microsoft 365, Windows Server, and networking, and contributing to migration projects while maintaining strong client relationships. Office-based with some on-site visits.

Formación

• Minimum 2 years MSP experience.
• Strong knowledge of Microsoft 365, Windows Server, and networking.
• Experience with PSA and RMM tools, including HaloPSA and Datto RMM.
• Microsoft or CompTIA certifications (A+, Network+, Security+).
• Full UK driving licence.
• Knowledge of Azure, Meraki, and Ubiquiti devices.

Responsabilidades

• Answer 1st-line calls and take ownership of 2nd-line tickets.
• Provide remote and on-site support to diverse clients.
• Mentor Apprentices and Junior Technicians as needed.
• Assist with migrations, SharePoint implementations, and infrastructure upgrades.
• Document fixes and best practices for the knowledge base.
• Progress towards 3rd line responsibilities as skills develop.

Conocimientos

MSP experience

Microsoft 365

Windows Server

Networking

PSA and RMM tools

Certifications (A+, Network+, Security

Herramientas

HaloPSA

Datto RMM

Descripción del empleo

Our client, a well-established MSP in West and North Yorkshire, seeks an IT professional for 2nd-line support with 1st/2nd-line duties and occasional on-site visits. The role offers growth toward 3rd line, with mentoring responsibilities and project involvement.

Key tasks include handling escalations, supporting Microsoft 365, Windows Server, and networking, and contributing to migration projects while maintaining strong client relationships. Office-based with some on-site visits.