2nd Line IT Support Engineer – On‑Site & Remote Growth

Constant Recruitment Ltd; Ashford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Training & development opportunities

Job summary

Constant Recruitment Ltd in Ashford, Kent, is seeking a 2nd Line Service Desk Engineer to join our growing MSP team. The role blends remote support with onsite client visits, handling escalations and providing hands-on IT expertise.

You’ll work with Microsoft 365, Active Directory, Intune and networking while developing skills across a range of environments. A full driving licence and travel to client sites are required.

Qualifications

• Experience in IT support or service desk role.
• Experience with Windows desktops and Microsoft 365.
• Knowledge of Active Directory, user permissions and account administration.
• Solid networking fundamentals.
• Experience with hardware, software and connectivity troubleshooting.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Resolve 2nd line incidents remotely and on site.
• Troubleshoot Microsoft 365, Windows desktops, user accounts and connectivity.
• Support Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
• Administer users, groups and permissions across Active Directory and Microsoft Entra ID.
• Support device configuration, deployment and management using Microsoft Intune.
• Diagnose network issues involving TCP/IP, DNS, DHCP, Wi-Fi and VPN connections.
• Install and configure laptops, desktops, peripherals and other IT equipment.
• Manage your ticket queue, maintain records and meet service levels.
• Escalate complex issues with clear troubleshooting notes and supporting information.
• Contribute to technical documentation and IT projects and rollouts.

Skills

Microsoft 365

Windows desktops

Active Directory

Intune

Networking fundamentals

Troubleshooting hardware & software

Communication skills

Customer-focused

Tools

Intune

Active Directory

Job description

Constant Recruitment Ltd in Ashford, Kent, is seeking a 2nd Line Service Desk Engineer to join our growing MSP team. The role blends remote support with onsite client visits, handling escalations and providing hands-on IT expertise.

You’ll work with Microsoft 365, Active Directory, Intune and networking while developing skills across a range of environments. A full driving licence and travel to client sites are required.